We accept cancellations up to 24 hours after orders have been placed. If you wish to cancel, please notify us by phone at 843-277-9088 within 24 hours of placing your order. Cancellations are not guaranteed until you receive an email confirming cancellation. All credits are refunded in the same form of payment in which they were received. Full refund expected within 10 business days of cancellation.
Due to the inherent customization with each fixture, we do not accept returns at this time. All sales are final.
Yes! Please fill out this form and we will be in touch.
Please contact us at firstname.lastname@example.org and we will let you know if this is possible. If we can honor the request there will be rush order fees applied.
At this time, we do not.
We offer complimentary shipping within the contiguous United States. If you are placing an order from another location, feel free to contact us for a shipping quote at email@example.com
We recommend all fixtures be installed by a certified electrician. An Instruction Manual is shipped with every item but you can also find directions on each product page listed under “downloads”.
Yes, we do offer a sloped ceiling option. Please email firstname.lastname@example.org to notify us that the ceiling is sloped during the ordering process as certain alterations may apply.
Yes, more than likely. Our fixtures are built to accomodate a voltage range of 120-240V. If you have different requirements, please contact us at email@example.com
We do for some parts. Please contact us at firstname.lastname@example.org and we will work with you to determine if there is a possible solution.
Riloh LEDs are made to be dimmable but do need a "LED compatible dimmer." These are sometimes referred to as "Trailing edge dimmers." Please check your dimmer switch for LED compatibility.
All of Riloh’s fixtures are LED integrated. This means that the light source is built into the fixture, providing you with 50,000 hours of light under normal use.
Our lights are designed to last upwards of 27 years under normal use. With that said, we understand that flukes may occur. If your light has stopped working, please notify us at email@example.com and we will create a solution.