Terms And Conditions
2275 Technical Parkway, N. Charleston, SC 29406
Our products carry a lifetime warranty for materials and craftsmanship. We firmly stand behind everything we make and will do what is necessary to ensure client satisfaction should anything fall short of expectations.
The lifetime warranty is limited to repair or replacement of the fixture itself, and does not extend to ancillary charges such as site work or electrician fees. The determination of whether repair or replacement is appropriate will be made by us at our sole discretion. Any approved repair work must be performed at our manufacturing facility. Any unauthorized repairs or modifications will void this warranty entirely. Incorrect installation or failure to follow our care instructions will void this warranty entirely. This warranty does not cover damages from weathering, misuse, or normal wear and tear.
Initial Deposit and Final Payment
Payment in full for orders under $10,000 are required before an order is placed into our production schedule. Payments are non-refundable. For orders over $10,000 a 50% deposit is required before an order is placed into our production schedule. Final payment is due prior to delivery, shipment or release of an order. Final payment is expected within 30 business days of the final bill or a storage fee will be added for each week after. All payments are received and processed at Riloh, 2275 Technical Parkway, North Charleston, South Carolina, 29406. We accept payment by ACH transfer, Credit Card (3% processing fee) or check.
The pricing of our fixtures is subject to change without prior notice. All fixtures are invoiced at the price that is in effect at the time the order is received. We honor pricing for written quotations (including custom projects) for thirty (30) days from the date of quotation, regardless of a subsequent pricing increase.
Please review your final invoice thoroughly for accuracy. Placing an order with Riloh is confirming you have read and understand our Terms & Conditions. We will not be held responsible for discrepancies in quantities or custom specifications, even though we may have assisted in their preparation. The details and quantities contained in our Order Acknowledgment will be deemed final and will supersede any conflicting details or quantities contained in a client’s purchase order. If customers own PO is different from the last Riloh invoice sent, please provide email acknowledgement of this change.
Shipment : Domestic
Unless otherwise requested by the client, orders are typically shipped via common carrier or UPS F.O.B. Charleston, SC. Please determine if this method is suitable for the delivery site and inform us at the time of ordering if it is not. ALL ORDERS REQUIRE SIGNATURES AT DELIVERY. All orders are assessed shipping and handling charges. If a client does not wish to incur shipping and handling charges, their fixtures will be made available in bubble wrap only at our shipping dock, where our liability for damage will end.
Damaged or Defective Fixtures
Clients must examine merchandise upon receipt and report any damage to Riloh within forty-eight (48) hours of receipt. Claims for damage will not be honored after that period. All packaging must be retained when making a claim for damage and visible damage must be noted in writing with the shipper. Fixtures must be inspected at the time of receipt for defects or deficiencies. We will not be liable for anything beyond replacement or repair of defective or deficient fixtures, and will not be held responsible for installation expenses incurred as a result of a deficiency or defect. Installation constitutes acceptance.
Riloh does not accept responsibility or liability for site preparation or conditions, installation, sealing or refinishing. It is the responsibility of the client to determine that site conditions are suitable to receive the fixtures ordered. This includes electrical junction boxes and wet conditions. Riloh is not liable for defective or improper installation work.
All sales are final. We are, however, happy to provide company credit toward another purchase for any non-custom fixture that is returned within fifteen (15) days of receipt. Returned fixtures must not have been installed and must be in their original condition and packaging. A minimum 25% restocking fee will apply to such returned fixtures as refinishing will likely be needed for future use of that product. Fixtures that have been installed may not be returned for refund or credit.
Customers can cancel up to 24 hours after order is placed. Please notify us by phone at 843-277-9088 and our customer support team will send you a cancellation form. If you are calling outside of normal business hours, please leave a detailed voicemail with your name and order number. Cancellations are not guaranteed until you receive an email confirmation. All credits are refunded via check payment. Full refund expected within 10 business days of cancellation.
Production Lead Times
Our lead times can vary depending upon our production schedule and depending upon the size and complexity of a given order. We do accept orders for expedited production for a pricing premium. Unless we accept an order for guaranteed expedited production, all quoted ship dates are estimates only and are subject to change.
Copyright & Security
By submitting payment for your order, you agree that you have read, understood, and agreed to be bound by these terms & conditions. If you do not agree with all of these terms & conditions, then you are expressly prohibited from purchasing product from Riloh.