Prices may be subject to change without notice. Lead Times begin with receipt of payment and order details. All products are tested and inspected prior to shipping. Your payment submission implies that you have accepted these terms.
We accept Visa, Mastercard, American Express, ACH, and checks. All payments are processed in USD and will be required at the time of order placement. If you are paying by check, please expect a slight processing delay as we cannot begin working on your order until funds have been received and verified. Customer warrants that any tax ID submitted to Riloh is valid.
If you are charged tax at the time of purchase as a tax exempt customer, those extra fees will be refunded.
Customer can cancel up to 24 hours after order is placed. Please notify us by phone at 843-277-9088 and our customer support team will send you a cancellation form. If you are calling outside of normal business hours, please leave a detailed voicemail with your name and order number. Cancellations are not guaranteed until you receive an email confirmation. All credits are refunded in the same form of payment in which they were received. Full refund expected within 10 business days of cancellation.
We do not accept returns at this time. This product is made specifically for you and, due to the handmade nature, all sales are final.
You have 48 hours from receipt of product to claim any damages. Please examine the exterior condition of the parcel(s) before accepting delivery. Should you receive a package in a damaged condition, please take photos documenting the damage before opening the box. After opening the box, should the product be damaged, take photos and report the issue by email at email@example.com. If packing materials have been discarded, insurance claims cannot be processed and Riloh will not be liable for the cost of repairs or replacement fixture(s). Claims submitted after 48 hours will not be honored. Riloh is not responsible for damage caused by improper cleaning, improper installation or any cost of removal or re-installation.
Each item’s lead time is listed on the product page. These are estimates and are subject to change. Please contact us at firstname.lastname@example.org if you have expediting needs. Additional rush fees will apply.
Domestic - We use UPS to ship orders within the contiguous United States. For security purposes, a signature will be required upon delivery. You will receive email updates before shipment and after shipment to keep you updated on production and delivery schedule. Someone must be present at the time of delivery in order to sign for the parcel. Any and all fees incurred from failed delivery attempts will be the responsibility of the customer,
International - Customs fees, tariffs, taxes, etc. are not included in our shipping quotes. Customer is responsible for these additional fees. International orders will be shipped via UPS unless otherwise specified.
Regarding larger orders, we may reach out to determine if common carrier shipping would be more sensible. This would only be applicable for businesses, job sites, or receivers.
Riloh offers a 1 year limited warranty for all of our products from date of receipt. We warrant that any product sold to buyer will be free from defects and is in working condition when it leaves our factory. Warranty does not cover instances of misuse, alteration, accidents, or negligence. Riloh reserves the right to inspect products before a repair or replacement is deemed necessary. The customer is responsible for any shipping cost incurred in sending the product back to our manufacturing facility for inspection. Upon receipt and approval of warranty claim, Riloh will pay shipping fees to return the product to the customer.